At Select my Assignment, we strive to deliver high-quality academic assistance tailored to your specific needs. However, due to the nature of our services, we have outlined the following refund and cancellation policy to ensure clarity and transparency:
Cancellation Policy
Once you have confirmed your order and we have allocated a Writer to your project, cancellations are generally not permitted. This is because our experts begin working on your assignment as soon as your order is confirmed. However, under certain circumstances, you may be eligible for a partial or full cancellation based on the following conditions:
- Before Writer Allocation: If you cancel your order before we have assigned a Writer to your project, you may be eligible for a full refund minus any administrative charges.
- After Writer Allocation: Once a Writer has been assigned, any cancellation will be subject to a partial refund, depending on how much work has been completed. The refund amount will be calculated based on the progress made on the assignment.
Refund Policy
We are committed to ensuring customer satisfaction and providing high-quality work. However, refunds will only be provided under specific conditions, as outlined below:
1. Non-Delivery of the Service
In rare circumstances, if Select my Assignment fails to deliver the assignment by the agreed-upon deadline without any prior notice or extension request, you are entitled to a full refund. We will review each claim on a case-by-case basis to ensure fairness.
2. Incomplete or Unsatisfactory Work
If the original requirements of the assignment are not met, you are entitled to request free revisions. You must notify us of any such issues within 7 days of receiving the work (or 14 days for dissertations). If you do not contact us within this time, we will consider the work accepted.
- If after revisions, your original requirements are still not met, we will evaluate the issue and, in exceptional cases, may offer a partial refund depending on the extent of the unsatisfactory work.
- Refund requests based on claims of poor grades or academic results are not accepted, as grading is subjective and beyond our control. We do not guarantee any specific grade or outcome.
3. Duplicate Orders or Overpayments
If you accidentally place a duplicate order or make an overpayment, please contact us immediately. Upon verification, we will process a full refund for the extra payment or duplicate order.
4. Technical Issues or Double Charges
In the event of technical issues, such as being charged twice for the same order, we will initiate a full refund for the extra payment made. Please inform us within 24 hours if you experience any technical difficulties.
Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email us at selectmyassignment@gmail.com with your order number and a detailed explanation of your issue.
- Evaluation: Our Quality Assurance Team will investigate the matter and evaluate whether you are eligible for a refund based on the terms stated in this policy.
- Response: We aim to respond to all refund requests within 5-7 business days. Refunds may take up to 14 business days to be processed, depending on the method of payment.
Important Notes
- No Refunds for Completed Work: Once the assignment has been delivered and accepted by you, no refunds will be issued unless it is determined that the original requirements were not met and revisions were unsuccessful.
- Revisions Instead of Refunds: We prioritize revisions over refunds. You are entitled to free revisions as per the terms mentioned, and our team will work diligently to address any concerns before considering a refund.
- Non-Refundable Services: Any additional services such as expedited delivery, plagiarism reports, or specific Writer requests are non-refundable once the service has been provided.
- Force Majeure: In cases where delivery delays or issues arise due to circumstances beyond our control (e.g., natural disasters, technical outages, or system failures), refunds or cancellations will not apply.
If you have any questions about our refund or cancellation policy, feel free to contact our support team at selectmyassignment@gmail.com or through our customer service portal.
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